Palladium Hotels & Resorts will invest $21 million to upgrade the guest experience at its 12 Grand Palladium and Royal Suites by Palladium properties in the Dominican Republic, Jamaica and Mexico.
The company will spend $5 million of the total investment on food and beverage offerings, including upgrades in steak quality, buffet presentations, liquor and mini-bar snacks.
The number of staff members will increase 13%, to 8,243, at the 12 resorts.
Bernard Wyss, recently named director of innovation and product development, will oversee quality and service consistency at the properties. His background includes experience at all-inclusive hotel groups Paradis, Melia, RCD Resorts and AMResorts.
The company plans to invest in technology that will allow guests to text the concierge directly from the brand’s app. Investments also will be used to increase WiFi bandwidth at each resort, install better sound systems at the pools and update animation capabilities for performances.
Additional trolleys will be added to transport guests from one property to another and to reduce wait times in the lobbies.
New pool bikes also will be installed.
“We are dedicated to improving our guests’ experiences in every way possible, so we are investing in upgrades that matter the most — service, food and beverage and technology,” said Jacques De Paep, Palladium Hotel Group’s commercial director for North America.
He said that guest satisfaction at the upgraded properties in Punta Cana, Montego Bay and the Riviera Maya soared after renovations were completed, “so we are extending this investment in upgrades at all our properties.”
In addition, the Grand Palladium Riviera Resort & Spa in Riviera Maya will be converted to an extension of the existing Royal Suites Yucatan by Palladium to expand the resort’s adults-only offerings. The conversion will be completed in phases from June 1 through the fall.
The lobby at the current Grand Palladium Riviera Resort will become the new lobby of the Royal Suites.
The renovated property will feature 454 guest rooms, 108 of which will have swim-up pools. A new beach experience will offer an adults-only beach club, a new infinity pool, four a la carte themed restaurants and a cabaret a la carte restaurant with different shows.
Guests at the other Palladium resorts in the Riviera Maya complex will not be affected by the construction during the renovation project.
Upgrades also are planned at the Grand Palladium Punta Cana Resort & Spa, to be completed by the end of November.
Rodizio, the Brazilian steakhouse, will replace the current Hemingway Bar at Grand Palladium Bavaro Resort & Spa. Additional teppanyaki tables will be installed at Sumptuori restaurant, a new area will feature a fusion of Peruvian and Japanese cuisines, and El Bezique restaurant will be redesigned with modern decor.
A new beach club will be added to the adults-only area of the Royal Suites Turquesa in Punta Cana.